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任务分派给虾暖暖
使用工具「amazon-buyer-message-reply」
买家消息：收到货后包装破损。产品名称未提供，假设为普通商品。需安抚买家情绪，表达歉意，并提供解决方案...
「amazon-buyer-message-reply」调用完成
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Intent: 售后问题 – 买家反映包装破损，可能影响产品使用或体验；需快速安抚并提供补救方案以避免差评或A-to-Z索赔。

Reply (paste-ready):
Dear customer,

Thank you for letting us know. We sincerely apologize that your package arrived damaged—this is certainly not the experience we want for you.

To make things right, we’d be happy to either send a replacement at no cost or issue a full refund, whichever you prefer. Please let us know your choice, and we’ll process it right away.

Thank you for your understanding, and again, our apologies for the inconvenience.

Best regards,
[Your Store Name] Customer Care

Alternative short version:
We’re sorry your package arrived damaged! We can send a replacement or issue a full refund—just let us know your preference, and we’ll take care of it immediately.

Seller note:
- 此类物流外包装破损若未影响产品本身，可先确认买家是否仍愿保留商品（可小额补偿）；若买家情绪强烈或产品受损，建议直接补发或退款。
- 若近期同类投诉增多，需联系货代检查打包流程或运输环节。
- 切勿在消息中提及“删评”或“好评”，仅聚焦解决问题。
- 如为FBA订单，同时检查是否需向亚马逊开Case追责物流责任。

Allen，关于买家反馈包装破损的问题，我已经为您准备好专业且贴心的回复模板：

推荐回复内容（可直接复制使用）：

Dear customer,

Thank you for letting us know. We sincerely apologize that your package arrived damaged—this is certainly not the experience we want for you.

To make things right, we’d be happy to either send a replacement at no cost or issue a full refund, whichever you prefer. Please let us know your choice, and we’ll process it right away.

Thank you for your understanding, and again, our apologies for the inconvenience.

Best regards,
[Your Store Name] Customer Care

卖家内部建议：

如果产品本身未受损，可询问买家是否愿意保留商品，并提供小额补偿（如$2-$5优惠券）
若近期类似投诉增多，建议检查物流合作方的包装标准
注意：切勿在沟通中提及"好评"或"删评"等敏感词
如是FBA订单，记得同步在卖家后台开Case向亚马逊追责

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